Nearly half of respondents said they have attended at least one virtual medical appointment in the past year and more are satisfied with their experience, according to Deloitte’s 2022 Connectivity and mobility trends survey.
The survey asked more than 2,000 US consumers about connected devices, virtual experiences, and how their use has evolved over the course of the COVID-19 pandemic. While 49% of consumers overall said they attended a virtual appointment as a patient in the past year, 59% of millennials said they attended a virtual appointment. Meanwhile, 26% said they went to at least one virtual appointment where another person was a patient.
That marks a slight drop from last year’s survey, where 52% of respondents said they went to at least one appointment as a patient and 29% reported at least one virtual visit. with another person.
Survey respondents said the benefits of virtual care include convenience, reduced risk of contracting COVID-19 or other communicable diseases, and increased access to their providers. . But they also note challenges, including lack of human contact or connection, practical problems such as difficulty in exams or gathering important information, and problems connecting to the internet or other problems. problems using the service or application.
However, 92% said they were very or satisfied, up 10 points from Deloitte’s 2021 survey. The survey also found that the percentage of respondents who said they were very satisfied rose to 48% from 39% last year.
Meanwhile, at least a third of smartphone owners said they tracked health and fitness metrics on their phones. Three out of 10 people use exercise apps, while one in five have used apps for meditation and mental health.
Forty-one percent said they used a smartwatch or fitness tracker. Nine out of 10 people who own those devices say they use them to track health or fitness, like counting steps, pulse rate, or sleep quality and duration.
But the survey also shows that many consumers are concerned about security and privacy with their devices in general. More than half said they were worried about the security of their smartphones and smart home devices, while 40% of users were worried about their watches and fitness trackers.
However, the survey also noted that many respondents felt hopeless about preventing a data breach. Three-quarters said they felt they needed to do more to improve their security but did not feel empowered or unable to do so.
“What we’ve gathered from this year’s Mobile and Connectivity Trends survey is that consumers are taking control of their digital lives – they’re more intentional about what activities they want to participate in. virtually and decide which activities are better suited to join Paul Silverglate, Deloitte vice president and US technology sector leader, said in a statement.
“Our survey also found that some of the virtual and digital needs people experience actually have a positive impact on family, education as well as health and fitness, along with the need to stronger privacy and data security, which will ultimately create additional demand for tech companies.”