Southwest Airlines canceled a staggering number of flights on Monday following a winter storm last week, leaving customers stranded at airports across the country and its customer service lines overwhelmed. load.
According to the flight-tracking website, winter weather has affected a number of airlines, but Southwest has been hit the hardest. Flight knowledge. As of Monday afternoon, Southwest had canceled 2,684 flights, accounting for about 66% of the total schedule for the day.
In a statement to CNNSouthwest said it was experiencing “”disruption to our network.” Those cancellations occurred in person at airports around the country, where stranded passengers posted videos. social media about long queues at customer service and baggage claim requests crammed with piles of luggage.
According to CNN, the Southwest’s main airports have been particularly affected by the cancellations, including Baltimore/Washington International Airport, Dallas Love Airport and Denver International Airport.
Angry customers have complained on social media about canceled holiday plans, with one reporter claiming a Southwest agent told him flights at one airport could not be rebooked for four days. day.
Southwest’s call and online call centers are also flooded with customers trying to rebook flights. In a tweet on Monday, the airline said it was experiencing “high numbers of calls and social inquiries”.
