Some Pokemon Scarlet and Violet players are asking for refunds

Pokemon Scarlet and VioletIts release has been plagued by bugs ranging from weird graphics glitches to useful exploitsto a series of more annoying game crashes and performance problem. Along with complaints about the game’s design, some fans decided to request refunds for their copies of Pokemon Scarlet and Pokemon Violet.

Right after the game came out, Themes start to appear inside Pokemon sub channel with players documenting their efforts to seek refunds from Nintendo customer service. While the Nintendo eShop has a fixed policy of not allowing refunds due to a change of mind, accidental purchase, or player dislike of the game, it will honor refunds for defective products.

Players must go through customer service to request a refund, where they will speak with a Nintendo representative to resolve their case. Most of the Reddit users who posted about successful refunds said they used the game’s performance issues and crashes to argue that the game was faulty, asking for a refund. User u/Hotdog_Daddy even stated that “the agent actually told me that given the situation regarding the status of Pokemon S/V, she would elevate my case to ensure the refund was approved. “

To date, players have reported successful refunds in several regions, some of which have strict consumer protection laws that allow customers to get refunds in the event of a defective or different product. with the advertised product. However, not all refund seekers are successful and others have said that the process to get them accepted for a refund is intentionally tedious.

Nintendo has not yet released any official statement regarding Pokemon refunds. Although complaints about performance issues have spread, Pokemon Violet and Scarlet are unlikely to reach the same popular payoff that made Cyberpunk 2077 offer a unconditional return window after release. Despite its problems, Pokemon Violet and Scarlet have sold a large number of units since its release, setting records not only for the Pokemon series but also for Nintendo games in general.

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