One customer was so unhappy with her barbecue that she called 911 at the restaurant. Then the customer, name Annie Cooke, Go home and leave a one-star review about “Very pink” smoked pork.
Clyde Cooper’s Barbeque was quick to respond, ripping “ignorant” customer stories.
“It’s incredibly funny (and) sad when you think this is a problem to call the police,” said owner Debbie Holt responded to the review. “You’ve lost a cop’s time that might need to be IMPORTANT, to complain about smoked BBQ (pink.)”
Last week, Annie tried to return a plate of food to Clyde Cooper ten minutes after picking it up. She insisted the smoked pork was undercooked because it was pink. But the owner of the restaurant who has been 15 years told TODAY that’s not the case.
Debbie said: “I said, ‘oh honey, that’s the color of smoke. “I said, “Honey, it’s over,” and she couldn’t. understand it. “
According to Debbie, even nearby customers try to explain the color of the meat to customers. But Annie did not back down, and the owner offered her a piece of chicken in a brown paper bag to her displeasure.
The restaurant did not issue a refund. And despite accepting the chicken, Annie later told the news station WRAL (and the police) that she got nothing – no replacement food or refund.
“It’s ridiculous, especially since we’re a long, old institution in Raleigh, so you know we know what we’re doing, and then you tell me it’s not done yet,” says Debbie speak. “I haven’t met anyone with such a thick head in a long time.”
Here’s what customers told 911 on the phone
After leaving the restaurant, bringing chicken into the house, Annie called the police. WRAL obtain an alleged transcript of the police call.
“I ordered some food from there, and the baked goods were pink,” Annie said during the 911 call. “I asked them to cook more or change mine. They are saying that the meat is supposed to be pink. I asked them to change the dish and they said they won’t give me my money back or they won’t change the food.”
A police officer visits the restaurant but does not allow more than one “Slightly smirk and roll your eyes” before leaving the scene, Debbie said.
In a conversation with WRAL, Annie reveals why she calls emergency services for non-emergency.
“It’s just how I feel – that’s why I called the police because I couldn’t get my money back or I couldn’t get another plate,” Annie said..
Owner scrambles for customers after online review
Still dissatisfied, Annie went home and broke into a Google review for the now-deleted restaurant. She alleges that Clyde Cooper provided “Worst customer service” she’s been through. Annie added that baked goods are “Very pink and has a lot of fat in it.”
“Try to go back and tell them I won’t give my money back or something else they refuse to do. After I called COPS there, they gave me 1 piece of chicken in a bag and said keep the plate,” Annie said. “The police said that I had filed a civil lawsuit with the court. The worst food is cheese that doesn’t even melt on mac-and cheese. “
As shared in the section above, Annie clapped her hands in response to the customer’s actions on what happened. Debbie, again, explains the situation and her views on Annie’s actions.
“Furthermore, you were given chicken to replace your BBA and told you could keep the perfectly delicious BBQ you thought was alive because you were so ignorant of the fact that the BBQ turned pink. when smoked, and you won’t hear us try to explain it to you,” wrote Debbie. “You were given that chicken before you left, and then you called the police. Sad. Sad. Sad. sad. “
The restaurant shared a screenshot of their review and applause on their Facebook page. In their caption, they keep pulling Annie and her “Foolishness.”
After receiving media and internet attention, the restaurant posted another recap of what happened to Annie.
The restaurant was recommended by a local customer “Pink love” in the days after the 911 call with pink gifts like stuffed animals and flowers. Meanwhile, Annie said to WRAL on November 4 that she was “Considering filing a civil lawsuit” against Clyde Cooper’s Barbeque.