Amazon Care will shut down at the end of 2022

Amazon plans to stop offering its Amazon Care employers by the end of the year, according to an internal memo first reported by Amazon. GeekWire and Fierce health care.

An email from Neil Lindsay, senior vice president of Amazon Health Services, says the service will officially shut down on December 31. This decision only affects Amazon Care and the Care Medical group of providers, not influence the company’s other healthcare projects.

“This decision was not taken lightly and only became clear after months of careful deliberation,” Lindsay wrote to Amazon Health Services employees. “While our registered members love many aspects of Amazon Care, it’s not a complete enough service for the large enterprise customers we’re targeting and won’t work. lasting action.”


Amazon Care Released in 2019 as a virtual clinic for its own employees, but the service then extend for external recruiters. Earlier this year, the company announced it would add in-person care options in more than 20 new cities by 2022, including New York, San Francisco, Chicago and Miami.

Just a few weeks ago, Insiders reported on a live website that details of the addition of behavioral health services with Amazon Care, including a partnership with digital mental health company Ginger.

But the tech and retail giants made big news in healthcare this year. At the end of July, Amazon announced the plan get a primary care provider that incorporates One Medical in an all-cash deal worth about $3.9 billion. The deal is not over yet.

Amazon is also reported as one of the contractors for home health technology and services provider Signify Health, according to The Wall Street Journal and Bloomberg News. Other interested players include UnitedHealth Group and Option Care Health.


“As we learn lessons from Amazon Care, we will continue to invent, learn from our customers and industry partners, and hold ourselves to the highest standards as we help re-imagine the future of healthcare”.

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